FAQs
We’ve put together a few answers to things customers regularly ask us about our broths. If you want to know more about any of them or have a question we haven’t covered here, then get in touch.
DELIVERY & STORAGE
WHERE DO YOU DELIVER?
We deliver all around mainland Britain, excluding the Highlands and Islands.
HOW SHOULD I STORE MY BROTH WHEN IT ARRIVES?
Your broth will be delivered to you chilled. You can cook them straight from the box, you can pop them in the fridge as soon as they arrive or, alternatively, you can freeze them at home and enjoy them at a later date. Please always check the use by date.
HOW LONG WILL MY BROTHS LAST IN THE FRIDGE ONCE DEFROSTED?
The shelf life in the fridge varies for each broth, but it’s usually between 1 and 5 days, depending on the broth. Please make sure you check the storage information on the back of the packet for the most accurate instructions.
SUBSCRIPTIONS
HOW OFTEN WILL MY SUBSCRIPTION RENEW?
We currently offer monthly broth subscriptions, which automatically renew on the same day every month from the day of your first subscription purchase and payment will be taken automatically from your chosen payment method. If you’d like your broth a bit earlier, you can renew your subscription before the automatic renewal date in the ‘my account‘ hub.
CAN I AMEND MY SUBSCRIPTION?
Yes, you can amend the contents of your bundle, delivery date, cancel or renew your subscription earlier than the set date by visiting ‘my account‘ hub on our website.
WILL YOU REMIND ME BEFORE RENEWAL?
Yes, we will send you an email 2 days before the date payment will be taken so you can check you’re happy with your chosen bundle, make any amends, add products to your subscription, and pick a suitable delivery date.
WHAT IF I FORGET TO PICK A NEW DELIVERY DATE?
We will look at the date your renewal payment was taken and then ship your subscription to you on the next possible shipping date. The shipping delivery schedule can be found, here. It’s very important that there will be someone around to accept delivery of the broths, as they are delivered chilled so cannot be returned to us. Please do make sure someone is around to accept the broths, or if that’s not possible, please pick an alternative suitable delivery date. If you have any issues, questions, or forget to amend the date before payment is taken then don’t worry, just get in touch and we’ll be able to help.
COOKING
IF I USE THE BROTH IN A RECIPE, CAN I FREEZE PORTIONS?
Yes, if you use our broth as an ingredient in a recipe it becomes something new, with its own best before date. Depending on what you make, it may be suitable to portion out for freezing. Soups are especially great for this.
HOW MANY PORTIONS IN A PACK?
For our standard pouches (324g) this will serve approximately 2 small cups, 1 large mug, 1 small bowl or 2 ladles. Pho, Tonkotsu and Chicken & Garden Veg have slightly larger pouches and will usually serve 1 large or 2 small bowls.
CAN I DRINK IT COLD?
Our broths must be brought to a boil before consuming, either by cooking in a recipe or heating then drinking. Once boiled, you can cool the broth and add it to a smoothie, drink or recipe.
CAN I MICROWAVE FROM FROZEN?
We don’t advise this. Instead, please defrost fully in the fridge before microwaving to ensure even heating.
CAN I DRINK YOUR BROTHS DURING PREGNANCY?
As long as you stick to the storage and serving instructions, and use the product within the expiry date, our broths are usually suitable during pregnancy; however, please do seek your own medical advice if you’re unsure.
INGREDIENTS
WHAT TYPE OF BONES DO YOU USE?
We use a range of mixed organic bones to ensure minimal waste and a variety of collagen and flavour. If you have a question about a specific broth in our range, please do get in touch and we’ll be happy to help.
ARE YOUR CHICKENS FREE-RANGE?
Yes, our broth is made from chicken sourced from farms where they are free-range and certified organic. They are fed on a mix of organic wheat, organic soya & organic sunflower.
IS YOUR BEEF GRASS-FED?
Yes! All the cattle that we work with are British and soil association organic. The standards state (and they are very strict) that their diet must be mostly made up of grass (over 60%) this is more than just grass-finished and is known as grass-fed in the UK.