Free Delivery on All UK Orders
Okendo: Rated Excellent - 4.8 out of 5
FAQ's
We’ve put together a few answers to things customers regularly ask us about our broths.
If you want to know more or have a question we haven’t covered here, then please get in touch!
You can email us at hello@boroughbroth.co.uk or, alternatively, give us a call on 0800 772 3226
Delivery and Storage
WHERE DO YOU DELIVER?
We deliver all around mainland Britain, excluding the Highlands and Islands.
HOW SHOULD I STORE MY BROTH WHEN IT ARRIVES?
Your broth will be delivered to you chilled. You can cook them straight from the box, you can pop them in the fridge as soon as they arrive or, alternatively, you can freeze them at home and enjoy them at a later date. Please always check the use by date.
HOW LONG WILL MY BROTHS LAST IN THE FRIDGE ONCE DEFROSTED?
The shelf life in the fridge varies for each broth, but it’s usually between 1 and 5 days, depending on the broth. Please make sure you check the storage information on the back of the packet for the most accurate instructions.
Subscriptions
WHAT IS THE NEXT ORDER DATE VS DELIVERY DATE?
When you see the subscription Next Order Date, this is the date your order will be placed and your payment taken. The delivery will then occur the following day.
HOW OFTEN WILL MY SUBSCRIPTION RENEW?
You can choose from every week, to as little as every 6 months. Please select your option in the Cart.
CAN I GET MY SUBSCRIPTION EARLY, OR CHANGE THE DATE?
Yes, just go to your User Account and press Manage Subscription > See More Details > Reschedule
Note that changing the date, will update the date for all subsequent subscription orders.
CAN I CHANGE THE DATE FOR A SINGLE UPCOMING ORDER?
If you want to change the date for a single upcoming order, but retain the delivery dates for all other upcoming orders, then please contact customer services who can do this on your behalf.
I'M ON HOLIDAY CAN I SKIP THE NEXT ORDER IN MY SUBSCRIPTION
Yes, please go to your Customer Account Area > Manage Subscriptions > Select your subscription > press Skip Order.
Your next order will be skipped, and then it will resume once you get back from holiday. You're also welcome to "Reschedule" your next delivery, if that works better for you.
CAN I AMEND MY SUBSCRIPTION PRODUCTS?
You cannot change the items in your subscription in the moment, but customer services can do this for you if you drop them a message.
Alternatively, just cancel your subscription and set up a new subscription with your updated products.
CAN I PAUSE MY SUBSCRIPTION?
Yes, just head over to your account area and press Manage Subscription > Select your subscription > Press Pause
WILL YOU REMIND ME BEFORE MY NEXT DELIVERY?
Yes, we will send you an email 1 day before the date payment will be taken so you can check you’re happy with your chosen bundle, or amend the date to the day of your choosing.
WHEN ARE SUBSCRIPTIONS DELIVERED?
Subscriptions are delivered according to your subscription frequency. It is always delivered on the same day of the week as the initial delivery in your subscription.
CAN I CANCEL MY SUBSCRIPTION?
Yes, please visit your account area > Manage Subscriptions > Select your Subscription > Cancel Subscription
Cooking
IF I USE THE BROTH IN A RECIPE, CAN I FREEZE PORTIONS?
Yes, if you use our broth as an ingredient in a recipe it becomes something new, with its own best before date. Depending on what you make, it may be suitable to portion out for freezing. Soups are especially great for this.
HOW MANY PORTIONS IN A PACK?
For our standard pouches (324g) this will serve approximately 2 small cups, 1 large mug, 1 small bowl or 2 ladles. Pho and Tonkotsu have slightly larger pouches and will usually serve 1 large or 2 small bowls.
CAN I DRINK IT COLD?
Our broths must be brought to a boil before consuming, either by cooking in a recipe or heating then drinking. Once boiled, you can cool the broth and add it to a smoothie, drink or recipe.
CAN I MICROWAVE FROM FROZEN?
We don’t advise this. Instead, please defrost fully in the fridge before microwaving to ensure even heating.
CAN I DRINK YOUR BROTHS DURING PREGNANCY?
As long as you stick to the storage and serving instructions, and use the product within the expiry date, our broths are usually suitable during pregnancy; however, please do seek your own medical advice if you’re unsure.
Ingredients
WHAT TYPE OF BONES DO YOU USE?
We use a range of mixed organic bones to ensure minimal waste and a variety of collagen and flavour. If you have a question about a specific broth in our range, please do contact us and we’ll be happy to help.
ARE YOUR CHICKENS FREE-RANGE?
Yes, our broth is made from chicken sourced from farms where they are free-range and certified organic. They are fed on a mix of organic wheat, organic soya & organic sunflower. You can see more about our farms here.
IS YOUR BEEF GRASS-FED?
Yes! All the cattle that we work with are British and soil association organic. The standards state (and they are very strict) that their diet must be mostly made up of grass (over 60%) this is more than just grass-finished and is known as grass-fed in the UK. You can read more about our farmers here.
Recycling
HOW DO I RECYCLE THE BONE BROTH POUCHES?
You can recycle your pouches at a bag collection point at your local supermarket or in kerbside collection, where accepted. You can see more information on our packaging here.
Ultra Processed Foods
Why do you vow not to use ultra-processed foods (UPFs) in your products?
At Borough Broth, we believe in creating nourishing, wholesome foods rooted in the principles of slow cooking and minimal processing. Ultra-processed foods (UPFs), as defined by the NOVA food classification system, often include industrially formulated ingredients with additives, flavour enhancers, and synthetic components that detract from the integrity of real, whole foods. By avoiding UPFs, we ensure every ingredient in our products remains as close to its natural state as possible, delivering true nourishment and flavour without shortcuts.
What is an ultra-processed food (UPF)?
The NOVA food classification system defines ultra-processed foods as industrial formulations that include five or more ingredients, often with added substances such as preservatives, flavour enhancers, emulsifiers, and artificial flavours. These foods undergo extensive processing to create products far removed from their natural state, prioritising shelf life, taste modification, and convenience over nutritional value.
How do you ensure your products remain flavourful without UPFs?
Our slow-cooking process extracts deep, natural flavours from our organic ingredients. By using traditional methods such as roasting bones, simmering broths for up to 24 hours, and combining carefully selected herbs and spices, we create products that deliver exceptional flavour without relying on artificial or industrially processed shortcuts.
Are products containing yeast extract considered ultra-processed?
Yes, products that include yeast extract are classified as ultra-processed foods (UPFs) according to the NOVA classification system, even if the yeast extract is organic. While yeast extract begins with fermentation—a natural process—it undergoes additional industrial procedures that elevate it to ultra-processed status. These processes include:
- Autolysis: Breaking down yeast cells using their own enzymes to release internal components.
- Centrifugation: Separating and refining specific elements such as amino acids and peptides.
- Concentration: Producing a potent flavour enhancer rich in free glutamates.
These steps go beyond traditional fermentation, transforming the ingredient into a refined additive designed to intensify flavour. The NOVA classification system defines ultra-processed foods as industrial formulations, and yeast extract aligns with this due to its production methods and role as a flavour enhancer.
For more information on the NOVA classification system and its criteria, you can refer to this guide https://www.elizabethrider.com/nova-food-classification-system-guide/
At Borough Broth, we avoid ultra-processed ingredients like yeast extract, even when organic, to stay true to our commitment to wholesome, minimally processed food.
